RESOLUTION
To resolve this behavior, use one of the following methods.
Method 1: Copy the Gapi32.dll File to the Systemroot\System32 Folder
Copy the Gapi32.dll file to the Systemroot\System32 folder on the hard disk. To do this, follow these steps:
Start Windows Explorer, and then locate the folder that contains the Gapi32.dll file. The Gapi32.dll file is located in one of the following folders:
C:\Program Files\Common Files\System\Mapi\1033
-or-
C:\Program Files\Common Files\System\Mapi\1033\NT
Right-click the Gapi32.dll file, and then click Copy.
Click the Systemroot\System32 folder that best applies to your situation:
C:\Windows\System32
-or-
C:\Winnt\System32
On the Edit menu, click Paste.
Quit Windows Explorer.
Restart the computer.
For more information, visit the following Symantec Corporation Web site:
http://service4.symantec.com/SUPPORT/nu ... 30052353c/ 7607b31f7355c0e2882569c4004da492?OpenDocument
Method 2: Configure Norton WinDoctor to Ignore the Error
Configure Norton WinDoctor to ignore the error. Because the error message that is described in the "Symptoms" section of this article is an issue with Norton WinDoctor, and not an issue with Windows files, you may decide to ignore the error message.
For more information about how to configure Norton WinDoctor to ignore the error message, see the product documentation, or visit the following Symantec Corporation Web site:
http://service4.symantec.com/SUPPORT/nu ... 9981711518